By musiclover - Mon Feb 21, 4:40 pm

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Edited bymusiclover

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In a city of millions, how many people go knocking on the door of City Hall ?

Most citizens know that, at least in theory, they can bring their problems and ideas to elected officials. But in reality, speaking at a public hearing, calling a complaint line or writing a letter can be time-consuming and seem to make little impact, with small-scale concerns getting bogged down in dense bureaucracies.

Now, New York and other cities around the country are trying to un-bog the bureaucracy. Following the example of private companies, they’re employing technology to harness the wisdom of citizens, make use of their skills and create virtual civic forums.

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